Business Professional coupled with 6 years of experience in Banking Domain with Business Banking, Retail Banking –Administration,project management ,customer service ,training and mentoring and computer savvy skilled in Microsoft application.
TRAINING & PROJECT MANAGEMENT SKILLS
Provided training to new employees and internal/external clients on subject issues
Conducted training classes for team members on MS Office, banking software,and on-the-job training ,conducting process audit on monthly basis.
Created workshops on topics such as Team Building and Learning Styles for team members.Created and taught training classes for various technical and soft skills.
Escalated issues if any, Identified process problems and finding solutions. Handled project status reports, preparation of presentation, work flow diagrams, Provided business and technical expertise in developing and performing data analysis and reporting in a database or excel environment
MANAGEMENT SKILLS
Supervised staff of 30 employees and performing duties include interviewing/hiring, transaction assigning,work load monitoring.
Project management of technical and non-technical projects.Measured productivty and performance of team members.
Delegated suggestions and duties to other team members regarding opportunities for improvement in work-related tasks and processes.
Presented ideas via reports and presentations, outlining findings and making recommendations for improvement. Prepared various management status reports
CUSTOMER SERVICE SKILLS
Delivered excellent customer service while working with clients on a daily basis for various new and on-going technical projects
Interacted with clients and utilized excellent organizational skills to arrange implementations, upgrades/migrations, and maintenance for banking application.
MS OFFICE SKILLS :
Microsoft Word,
Power-point,
Excel,
Project,
Visio
Share point
EMPLOY
ER :
First Bank,CA – Process Trainer, Mar 2006-Feb 2009
Neon Institute of computer technology y, CA – Computer Tutor,July 2005-Mar 2006
Marias Inn, CA- Customer Care executive, Aug 2003-July 2005
EDUCATION PROFILE:
Master of Science in Chemistry , University of Phoenix,AZ 2002
Advice (10)
Donna McCathy
Your resume should grab the reviewer with your accomplishments. Your resume do not have any accomplishments,I would advice you to write accomplishments after the summary section in the beginning and then start with work experience.This will set you apart from the other resumes
You have entered only your MS office skills as system skills,Do include all the software /application/technology you have worked with so that these skill sets once listed in your document will help in demonstrating your expertise with these technologies
Your Functional Format resume emphasize more on your management and customer service skills and not your most recent work experience which might overshadow your other abilities. So try explaining your responsibilities of current job in the first followed by other skills
Prioritize the information in your resume which is most important .Ensure your professional experience comes first which a potential employer will see. Omit information that is not required or of minimal interest.
Objectives should be short, crisp and to the point unless the position calls for something specific.Do not create a complex layout which may be hide some your information in resume
A well formatted Resume makes it easy for a recruiter to find the information they are looking for and it demonstrates your skills in a clear and professional manner.you may try the below format.
your computer background is presented such a away that you’ve listed only Microsoft Office.Try adding more skills which are relevant to your job and you have worked.You can add your typing skills,telephonic skills..
Start with an objective statement that summarizes your talents like training ,customer service and the domain you are associated.Then write a professional summary starting with "Business Professional coupled with 6 years of experience "
